Terms and Conditions
Terms and Conditions
Last Updated: 08/29/2024
1. Introduction
Welcome to Kaam’s Customs. These Terms and Conditions ("Terms") govern your use of the Website and any purchases you make from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
2. Account Registration
To use certain features of our website, you may be required to register for an account. You agree to provide accurate and complete information during registration and to update such information to keep it accurate and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
3. Product Information and Pricing
We strive to ensure that product descriptions, pricing, and other information on our website are accurate. However, we do not warrant that product descriptions or other content are complete, current, or error-free. Prices and availability are subject to change without notice.
4. Orders and Payments
By placing an order through our website, you are offering to purchase the products subject to these Terms. We reserve the right to accept or reject any order at our sole discretion. Payment must be made in full before products are shipped. We accept Debit Cards, Visa, Mastercard, Discover and American Express.
5. Shipping and Delivery
We will make every effort to deliver your order in a timely manner. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by factors outside our control. Shipping costs will be calculated and displayed at checkout.
6. Returns and Refunds
Our return and refund policy is outlined on the Return and Exchange Policy page. If you are not satisfied with your purchase, please follow the instructions in our Returns Policy to request a return or refund. Products must be returned in their original condition and packaging.
7. Intellectual Property
All content on our Website, including text, graphics, logos, and images, is the property of [Your Company Name] or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our Website without our prior written permission.
8. User Conduct
You agree not to use our Website for any unlawful or prohibited purposes. This includes but is not limited to: (a) transmitting any harmful or malicious code, (b) engaging in fraudulent activities, (c) interfering with the operation of the Website, and (d) attempting to gain unauthorized access to any part of the Website.
9. Limitation of Liability
To the fullest extent permitted by law, Kaam’s Customs shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Website or products purchased through our Website. Our total liability to you for any claim arising out of these Terms shall be limited to the amount you paid for the product or service giving rise to the claim.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Kaam’s Customs
North Carolina, USA
customesuccess@kaamscustoms.com
1-855-6GOKAAM OR 1-855-46-5226
Return and Refund Policy
Return and Exchange Policy
Last Updated: 08/29/2024
1. Overview
At Kaam’s Customs, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we offer a straightforward return and exchange policy. Please review the following guidelines to understand how to return or exchange items.
2. Eligibility for Returns and Exchanges
- Timeframe: Returns and exchanges must be initiated within 5 days of receiving your order.
- Condition: Items must be returned in their original, unused condition, with all original packaging, tags, and labels intact.
- Non-Eligible Items: Certain products are non-returnable and non-exchangeable, including but not limited to [e.g., customized items, clearance items, gift cards].
3. How to Initiate a Return or Exchange
To request a return or exchange, please follow these steps:
- Contact Us: Reach out to our customer service team at Customersuccess@kaamscustoms.com or 1-855-6GOKAAM OR 1-855-46-5226 with your order number and the reason for the return or exchange.
- Return Authorization: You will receive a Return Authorization Number (RAN) and instructions on how to proceed with the return.
- Package the Item: Pack the item securely, including the RAN and a copy of the original receipt or proof of purchase.
- Ship the Item: Return the package to the address provided in the Return Authorization instructions. You are responsible for the shipping costs of returning the item unless the return is due to a defect or error on our part. There will be a 20% restocking fee for any items that not defective.
4. Refunds
- Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Method: Refunds will be issued to the original payment method. If you used a credit card, the refund will be credited to the same card. For other payment methods, refunds will be issued as applicable.
- Shipping Costs: Shipping costs are non-refundable unless the return is due to our error or a defective product.
5. Exchanges
If you wish to exchange an item for a different size, color, or product:
- Initiate an Exchange: Contact our customer service team at Customersuccess@kaamscustoms.com or 1-855-6GOKAAM OR 1-855-46-5226 with your order number and the details of the exchange.
- Return the Item: Follow the same process as for returns.
- Receive the New Item: We will process your exchange once we receive the returned item and confirm its condition. If there is a price difference, we will notify you of any additional payment or refund needed.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address] or [phone number] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Information
For any questions or concerns regarding returns or exchanges, please contact us:
Kaam’s Customs
North Carolina, USA
customesuccess@kaamscustoms.com
1-855-6GOKAAM OR 1-855-46-5226
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